From the international bestselling expert on dealing with assholes 'With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource' Gretchen Rubin, author of The Happiness Project 'At last someone has provided clear steps for rejecting, dejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read' Robert Cialdini, author of Influence and Pre-Suasion